Privacy policy
Last updated: November 2025
Company: ECOSHINE DIAMONDS INC. (EIN 30-1276248)
Brand: NEBŌ
Address: 36 NE 1st Street, Suite 307, Miami, FL 33132, United States
1. Introduction
At NEBŌ, we deeply value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit www.nebodiamonds.com , place an order, or interact with our services. By using our website, you consent to the practices described herein.
2. Information
We Collect We collect information in three main ways:
a. Information You Provide Directly
- Contact details: name, shipping/billing address, email, phone number
- Account information: username, password (encrypted), payment details (processed via secure third-party gateways; we do not store full card numbers)
- Order preferences: ring size, engraving text, gift messages
- Communications: inquiries, reviews, or messages sent to support@nebodiamonds.com
b. Information Collected Automatically
- Device & usage data: IP address, browser type, operating system, pages visited, time spent, referring site
- Cookies & similar technologies: essential cookies (cart, login), analytics cookies (Google Analytics), marketing cookies (Meta Pixel, Google Ads) — see Section 8
c. Information from Third Parties
- Payment processors (Stripe, PayPal): transaction confirmation
- Shipping carriers (FedEx, UPS): delivery updates
- Fraud prevention services: limited data to verify high-risk orders
3. How We Use Your Information
We use your data to:
- Process, fulfill, and track orders
- Send shipping confirmations, tracking links, and order updates
- Provide customer support and respond to inquiries
- Issue personalized promo codes and gift certificate redemptions
- Improve website functionality and user experience
- Detect and prevent fraud, abuse, or security risks
- Send marketing communications (only with your consent — see Section 6)
- Comply with legal obligations (tax reporting, anti-money laundering)
4. Legal Basis for Processing (GDPR & CCPA Compliance)
- Contract: to fulfill your purchase
- Consent: for marketing emails and non-essential cookies
- Legitimate Interest: fraud prevention, analytics, service improvement
- Legal Obligation: tax and regulatory compliance
5. Data Sharing & Disclosure
We do not sell your personal data. We share only as necessary with:
|
Recipient |
Purpose |
Data Shared |
|---|---|---|
|
Payment Processors |
Secure transaction processing |
Name, billing address, last 4 digits |
|
Shipping Carriers |
Delivery & tracking |
Name, address, phone, email |
|
IT & Cloud Providers |
Hosting, email, CRM (AWS, Google Workspace) |
All relevant order/contact data |
|
Analytics & Advertising |
Performance & retargeting (with consent) |
Anonymized usage, cookie IDs |
|
Legal Authorities |
When required by law or to protect rights |
As mandated |
All partners are contractually bound to protect your data and use it only for the specified purpose.
6. Marketing Communications
- You may opt in to receive emails about new collections, exclusive offers, or gift certificate promotions.
- Every marketing email includes an unsubscribe link.
- You can withdraw consent anytime via account settings or by contacting support.
7. Data Security
- All transactions use TLS 1.3 encryption.
- Payment data is tokenized; we never store full card numbers.
- Access to personal data is restricted to authorized personnel.
- Regular security audits and penetration testing are conducted.
- Despite best efforts, no system is 100% secure; we cannot guarantee absolute security.
8. Cookies & Tracking Technologies
We use cookies for:
- Essential: login, cart persistence
- Analytics: understand traffic & behavior
- Advertising: show relevant ads on Google, Meta, etc.
You can manage preferences via the cookie banner or browser settings.
California Residents: Opt out of cross-context behavioral advertising (sharing for targeted ads) via our cookie banner or by clicking: Do Not Sell or Share My Personal Information
Disabling non-essential cookies will not affect core shopping functionality.
9. Your Privacy Rights
Depending on your location, you may have the right to:
- Access: receive a copy of your data
- Rectify: correct inaccurate information
- Delete: request removal (subject to legal retention)
- Object/Restrict: limit processing
- Portability: receive data in machine-readable format
- Opt-out of sale/share: we do not sell data, but you can opt out of targeted ads via the link above
Non-Discrimination (CCPA): We will not discriminate against you for exercising your CCPA rights, including by denying goods, charging different prices, or providing a lower quality of service.
To exercise rights, email info@nebodiamonds.com with “Privacy Request” in the subject. We respond within 30 days (45 days max for CCPA).
10. Children’s Privacy
NEBO does not knowingly collect data from children under 13. If discovered, we delete it immediately.
11. International Data Transfers
Data may be transferred to and processed in the United States. We ensure adequate safeguards (e.g., Standard Contractual Clauses) for EU/UK users.
12. Data Retention
- Order data: 7 years (tax compliance)
- Account data: until account deletion + 90 days
- Marketing subscribers: until unsubscribed
- Logs & analytics: up to 26 months
13. Changes to This Policy
We may update this policy to reflect legal or operational changes. Significant updates will be communicated via email or website banner. Continued use constitutes acceptance.
14. Contact Us
For privacy questions or to exercise your rights:
NEBŌ
36 NE 1st Street, Suite 307, Miami, FL 33132, USA
info@nebodiamonds.com (include “Privacy” in subject)
